Fable Tech Labs

Our policies

Definitions for our policies

Customer Data
any data, information, content, records, and files that Customer (or any of its Permitted Users) loads, receive through, transmits to or enters into the Fable SaaS Services, including but not limited to Personal Information.
Fable Feedback
the information resulting from Fable’s testing of Customer’s digital products that is provided by Fable to Customer during the provision of the Fable SaaS Services.
Fable SaaS Services
services through which Fable hosts and makes available the Fable accessibility platform, which is used by companies to test their digital products with people with disabilities, as described in an Order Form and any component thereof. The term “Fable SaaS Services” includes the Support Services, but does not include Professional Services.
Licensed Third Party Technology
third party technology that is licensed under separate license terms and not under this Agreement.
modifications, improvements, customizations, patches, bug fixes, updates, enhancements, aggregations, compilations, derivative works, translations and adaptations, and “Modify” has a corresponding meaning.
Order Form
Exhibit A, or any additional order form that references this Agreement and that is executed by both Parties.
Permitted User
those employees and independent contractors authorized by Customer on Customer’s behalf to access and use the Fable SaaS Services.
Personal Information
information about an identifiable individual.
Professional Services
the consulting, training and other professional services set out in an Order Form. The term “Professional Services” does not include Fable SaaS Services.
any websites used by Fable to provide the Fable SaaS Services, including the websites located at www.makeitfable.com or www.workwithfable.com.

Online Terms and Conditions

These Online Terms and Conditions form part of the Fable Subscription Agreement referencing these Online Terms and Conditions. Except as otherwise expressly set forth in these Online Terms and Conditions, all capitalized terms used herein and not otherwise defined will have the meaning set out in the Cover Pages or the Terms and Conditions.

1. Fable Subscription Services

2. Indemnity

3. Limitation of Liabilities

The Parties acknowledge that the following provisions have been negotiated by them and reflect a fair allocation of risk and form an essential basis of the bargain and will survive and continue in full force and effect despite any failure of consideration or of an exclusive remedy:

4. Privacy

Customer understands that Personal Information, including the Personal Information of Permitted Users, will be treated in accordance with Fable’s privacy policy located at https://www.workwithfable.com/beta/policies/ (the “Privacy Policy”).

5. Support

Customer will have access to Fable’s technical support services at all hours of operation (“Support Services”) via email at info@makeitfable.com.

6. Service Levels

Fable will make commercially reasonable efforts to provide Fable Feedback within the time specified in the Cover Pages (the “Service Level”). If Fable fails to meet this Service Level, Customer will be credited as described in the Cover Pages.

7. Confidential Information

8. Warranty and Disclaimer

9. General Provisions

Acceptable Use Policy

The following is Fable’s Acceptable Use Policy (the "AUP") that describes prohibited uses of the Fable SaaS Services.

The provisions contained in the AUP constitute the terms of your use as it relates to acceptable behavior and conduct in connection with your use of the Fable SaaS Services. THESE PROVISIONS ARE NOT MEANT TO BE EXHAUSTIVE. In general, any conduct that violates any law, regulation, or any of the generally accepted norms of the Internet community, whether or not expressly mentioned in the AUP, is prohibited.

Your use of the Fable SaaS Services is subject to the most current version of the AUP posted on the Website. You agree to comply with this AUP. Fable reserves the exclusive right, at any time, to change any portion of the AUP. Any changes will be effective upon posting of the revisions on the Website. Your continued use of the Website or Fable SaaS Services is your acknowledgment of the changes to the AUP, and if you don’t agree to the changes, you must immediately discontinue use of the Website and Fable SaaS Services.

Restrictions on Use

Customer will not itself, and will not permit others to:

Privacy policy


In the provision of the Fable Services, Customer Data may include individually identifiable information that would allow Fable to determine the actual identity of, and contact, a specific living person, account settings and other data (“Personal Information”).

Any Personal Information required in the rendering of Fable Services is treated as confidential. All information is stored securely and is accessed by authorized personnel only. Fable implements and maintains appropriate technical, security and organizational measures to protect Personal Information against unauthorized or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure.

Collection and Use


During a Customer’s utilization of Fable SaaS Services and Fable Services, Customers may be requested to provide information such as name, company name, email address, address, telephone or other relevant Personal Information. This Personal Information is used by Fable to identify each Permitted User and provide them with Fable Services, support, billing and to meet other contractual obligations. Fable will delete Customer’s Personal Information upon request from such Customer, unless complying with such request would violate an applicable law, statute or other contractual obligation.

Geographical Location

All Personal Information shall be processed in data storage centers located in the United States.

Fable has adopted reasonable physical, technical and organizational safeguards against accidental, unauthorized or unlawful destruction, loss, alteration, disclosure, access, use or processing of Customer Data. Fable will promptly notify the Customer in the event of any known unauthorized access to, or use of, Customer Data.

All data collected by Customers through Fable Services will be stored exclusively in secure hosting facilities provided by Bluehost Hosting Services in partnership with Endurance.

Bluehost User Agreement: https://www.bluehost.com/terms/user-agreement
Endurance Privacy Policy: https://www.endurance.com/privacy/privacy

Fable’s contract with its hosting provider ensures that all hosting is performed in accordance with the highest security regulations. Fable’s policy is to protect and safeguard any personal information obtained by Fable in accordance with Canadian laws governing the protection of personal information and data. Accordingly, Fable adheres to practices and policies that aim to safeguard all such data.

To learn more about Endurance’s security mechanisms, please see: https://drive.google.com/drive/u/0/folders/1WnFbqak4lnqlQCtgb4URyPRypFgql2M7

Authorization of Movement

In the case that Fable should need to modify the geographical location of any, or all, data storage centers, Customers will be notified within reasonable time, and approval will be obtained by those affected, prior to movement.

Retention and Deletion

Fable will keep Customer Data needed to provide Fables Services to the Customer as long as there exists a valid business purpose, in accordance with applicable law, and will delete such data upon written request from the Customer, provided such deletion complies with all applicable laws or regulations. When a Customer’s account is terminated or expired, all Customer Data collected through the platform will be deleted upon written request from Customer as required by applicable law.

In compliance with Sarbanes-Oxley Act (SOX) legislation, Fable creates and retains an archive of all corporate records for no less than five years or a time determined by the individual policies of our clients on a case by case basis.